My Account

Welcome to your account page



Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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Have a question?

Frequently Asked Questions

Go to the login screen of MyAccount and click on ‘Forgot Password’. You’ll receive an email from containing a link to change your password.

To log in you will need to use the email address and password that you entered when you created your account.

The first time you log in, you must activate your account by clicking on the link in the email that we sent you when you first created your account.

Any personal information you give us is held securely and will be used only for council purposes. Information collected for one purpose may be used for another purpose by the council unless there are legal restrictions preventing this. Using your information in this way helps us to deliver more efficient services that can be tailored to your needs and preferences. We will not share your information with third parties for commercial or marketing purposes.

We may share your personal information with other agencies (for example law enforcement agencies) where the law requires us to or where it is appropriate to support our duty to protect public funds and/or detect and prevent fraud.

You can find out more on our privacy policy page.

It allows you to:

  • get answers to your frequently asked questions
  • submit online requests or reports to us, and track their progress
  • for changing your personal information if you made a mistake during the checkout process 
  • access our services 24/7

You’ll need an email address.

If you don’t have an email address, you’ll need to set one up.

Once you’ve set up your email account, you’ll be able to create and activate your MyAccount service.

You can update your Register and correspondence address, email address and your contact numbers in the ‘My Account’ area by selecting ‘Update Details’.

Alternatively, you can contact the Registration Department on +44 121 824 4800 or Please note, if you contact us from an email address we don’t recognize you will be asked to answer a series of security questions so we can verify your identity.

Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed. Goods will usually be shipped within 3 working days of confirmation of your order.

Please email and a member of our team will be happy to help.

Once your order is dispatched, you should receive an email with your tacking reference number and a link to the delivery company’s parcel tracking website.

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