Shipping Policy

Order processing time

All items ordered, are dispatched within 1-2 working days of cleared payment. Please allow extra time for busy seasonal periods such as Ramadan and Eid. In addition, please be aware national holidays such as Easter, Christmas and bank holidays will need extra time too.

Please make sure to provide us with the correct address, as Al Faeza will not be held responsible for costs incurred or lost packages due to errors in address details.

On some occasions, if more than one order is made to the same delivery address and the first order is not shipped out, items may be packaged into one parcel. Similarly, there may be occasions where items in one order will be shipped out as more than one parcel.

UK deliveries

The total postage price will be calculated at checkout based on the final weight. All items are usually delivered 1st class or 2nd class, signed for delivery, via Royal Mail. Royal Mail states that all 1st class items are usually delivered within 1-2 working days after dispatch, whilst 2nd class items are usually delivered within 2-3 working days after dispatch. They aim for this, but this service is not guaranteed.

There is also an option for next working day delivery, which is guaranteed (Royal Mail Special Delivery Guaranteed by 1pm). For next working day delivery, the order needs to be completed by 12 noon Monday-Thursday (excluding bank and public holidays) to ensure next working day delivery. Please note, this excludes weekends. If an order is placed on the weekend (or a Friday) for next day delivery, it will be dispatched on Monday. Again, please be mindful of National holidays and bank holidays. If the next day is a national holiday or bank holiday, your item will be delivered the next working day after, as Royal Mail will be closed.

There is also a special service for Saturday Guarantee delivery by 1pm.

Occasionally other courier services will be used instead of Royal Mail.

Lost/Delayed Parcels

Al Faeza cannot take responsibililty for delays that occur with Royal Mail or other courier services. Additionally, AlFaeza cannot be held responsible for any lost parcels, because once the parcel has been dispatched by us, it is then the courier service’s responsibility to deliver it. If your parcel does not reach you, we will have to contact the courier company to start an investigation. This can take several weeks and we will only consider refunding a lost item 70% of the current item value, (to cover missed stock-keeping time), 4 weeks after the estimated delivery date.

Al Faeza will always book orders to be delivered to the address provided. It is not Our ( Al Faeza ) responsibility if the customer places an order with an incorrect or incomplete address. In addition, it is not Our ( Al Faeza ) responsibility if the customer is unavailable to receive a parcel. A note/card or text may be left by the courier and it is the addressees responsibility to follow it up. This also applies for international deliveries.

International deliveries


Deliveries are usually made via Royal Mail International tracked and signed services (or other courier services) and aim to deliver to Europe within 3-7 working days after dispatch. Some countries may take longer.

If you require express shipping, please contact us via email to enquire.

The total shipping price will be calculated at checkout based on the total weight.

Outside of Europe

We aim to deliver to countries outside of Europe within 5-10 working days after dispatch, however on some occasions it can take up to 10-15 working days or even more due to busy periods or unforeseen circumstances. Al Faeza cannot take responsibility for these delays.

Working days DO NOT include weekends.

Delivery to certain countries outside of Europe such as in the Middle East and parts of Africa can take many weeks.

If you require express shipping and the option doesn’t appear at checkout, please contact us via email to enquire.

The total shipping price will be calculated at checkout based on the total weight.


Delivery options appear at checkout on our website. You can choose:

1. Express Delivery: Aim to deliver within 4 working days after dispatch

2. Standard Delivery: Aim to deliver within 7 working days after dispatch

3. Economy Delivery: Aim to deliver within 16 working days after dispatch

Larger Orders

For larger orders over 5/6 abayas, please contact us for custom shipping rates.

Undelivered Items

If parcels are sent back to us for reasons such as ‘undeliverable address supplied’ or ‘unclaimed deliveries’, shipping fees would have to be repaid in order to send out the parcel for the second time.

The customer can ask for a partial refund instead and this would be minus any shipping fees. A refund of 70% of the current item value (to cover missed stock-keeping time) will be issued once the parcel is back in our possession.

Al Faeza will not be held responsible for any custom charges your home country may impose. Please include a valid and correct phone number in case customs need to contact you.

Tracking of Orders

Tracking numbers and the name of the courier service will be emailed to you upon dispatch. For Royal Mail deliveries, orders can be tracked directly via the Royal Mail Track and Trace service for UK shipping or via other courier tracking services for international deliveries.


For returns, please see our Returns policy for further details.

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